Knoted

Private customer feedback

Private member feedback

Private resident feedback

Your customers notice everything.
You hear almost none of it.

Your members notice everything.
You hear almost none of it.

Your members notice everything.
You hear almost none of it.

An easy, private way for customers to tell you what would make their experience better. A sign in your space, a quick scan, and the thought reaches you instead of disappearing.

An easy, private way for members to tell you what would make their experience better. A sign in your space, a quick scan, and the thought reaches you instead of disappearing.

An easy, private way for members to tell you what would make their experience better. A sign in your space, a quick scan, and the thought reaches you instead of disappearing.

An easy, private way for residents to tell you what would make their experience better. A sign in your space, a quick scan, and the thought reaches you instead of disappearing.

Apply for a 30-day pilot See how Knoted works
Anonymous by default10 secondsNo app Sign includedSign pack included

I'm running a 30-day pilot. I'll set you up, and if it doesn't earn its keep, walk away.
After the 30 days it's $29/mo, from the day the box arrives.

I'm running a 30-day pilot. I'll set you up, and if it doesn't earn its keep, walk away.
After the 30 days it's $29/mo for your whole gym, from the day the box arrives.

I'm running a 30-day pilot. I'll set you up, and if it doesn't earn its keep, walk away.
After the 30 days it's $29/mo for your whole studio, from the day the box arrives.

Founding rate $149/mo per community instead of $249, locked for as long as you stay.

See the real signs before you pay a dollar.

No drilling or tools required Anonymous by default In stock, in your hands within a week 60 days, no questions asked No drilling or tools required No drilling or tools required 30-day money-back guarantee In stock, in your hands within a week In stock, in your hands within a week Your amenity sign pack included Anonymous by default 30-day money-back guarantee 30-day money-back guarantee One price, however many spaces ($30 one time each) Anonymous by default Anonymous by default
Real feedback · Pilates studio

A real thought that almost went unsaid

“For the mat sculpt classes it would be awesome to have the music turned up a little and a little more energy!”
Received from an Eastern Shore Core client during their first week using Knoted.

Nothing was “wrong.” They liked the class. They just had one small idea that could make it even better. That is the kind of useful thought most studios never get to hear.

Apply for a 30-day pilot

Turn quiet observations into a better member experience

1
Knoted suggestion sign on the wall of a pilates studio beside reformers

Catch the thought where it happens

Class energy, equipment, comfort, scheduling. Put a way to speak up where members notice it.

2
Knoted QR sign on a pilates studio mirror

Make honesty easy

No awkward front-desk conversation. No app or login. They can share the real thought anonymously.

3

Know what to improve

The suggestion arrives with the place it came from, so a quiet observation becomes something you can act on.

Learn what members want from every part of your studio

Classes, comfort, equipment, scheduling, the useful little observations happen in different places. Give members a private way to speak up where they happen.

Knoted sign at a front desk
Front deskWhere they almost say it, and then don’t.
Knoted sign in a reformer area
Reformer areaThe thought that shows up mid-class.
Knoted sign on a studio mirror
MirrorRight where they see themselves working.
Knoted sign in a changing room
Changing roomThe private thought after class.
Knoted sign in a studio lounge
Entrance / loungeOn the way in, or on the way out.

No drilling. No tools. We ship them ready to place.

Turn suggestions into better classes and fewer small frustrations

  • See where a problem or idea came up, so you know what to improve
  • Separate class ideas, equipment issues, and facility feedback
  • Catch time-sensitive notes while they are still easy to fix
  • Spot repeated requests and patterns in a weekly summary
  • Close the loop when a member chooses to leave contact information

Fix the little things before they become reasons to leave

A client reviews you once, if ever, and usually at the extremes. Everything else they notice over years of classes has nowhere to go.

Knoted is there every visit, for any thought, and it reaches you first, privately, while you can still do something about it.

The part nobody says out loud The part nobody says out loud The part nobody says out loud

You can’t be on the floor all day anymore.

In a studio this small, honesty is harder, not easier.

Nobody complains with the owner standing at the register.

When it was 40 members, you heard everything, because you were standing right there. At 400, with staff and a second shift, that ear to the ground is gone. Not because you stopped caring. Because you can’t be everywhere.

And even when you are there, saying the critical thing to an owner’s face is awkward. There’s a line at the desk, your staff are mid-shift, and nobody wants to be “that person.” So members say nothing, and the note you needed walks out the door with them.

A small sign fixes the physics. It’s on the wall at 5am and at 9pm, on every shift you can’t work, and it takes the face-to-face out of being honest.

You know every member by name. You teach half their classes. That closeness is exactly why you are the last person to hear the truth. At a 400-member gym a complaint costs nothing, because nobody knows who you are. Here, it costs something.

She is in your Tuesday 9am and your Thursday 6pm. She likes you. So she is not going to stand at the desk and tell you the reformer feels wrong, or that the new instructor talks over the music, or that the changing room smells. She will tell six friends, and one morning she will quietly stop booking.

A small sign fixes the physics. It takes your face out of the exchange, so a member can be honest without spending anything on the relationship. That is the whole trick, and it is why anonymous notes read nothing like what people say to your face.

You are usually right there, close enough to ask how everything was. Most people say fine. Not because everything is fine, but because the person who could fix it is standing three feet away, waiting for the answer.

It is not that people have nothing to say. It is that nobody wants to be the one who complains to your face over something small: the music too loud, the wait a little long, the chair that wobbles. So they say nothing, finish up, and quietly come back less.

A small sign fixes the physics. It moves the moment of telling you away from the register, so someone can say the true thing without saying it to your face.

How Knoted works

Put up a sign. Hear everything.

Sign on the wall. Note in your inbox.

1
Printed Knoted tabletop QR sign on a restaurant table

We ship your signs.

We ship your signs. You put them up, no drilling.

Every sign carries our design with your own QR code applied. One of them comes with the $29 you pay today, any format up to 5 × 7, and extra signs are $10 to $30 each depending on size, in the same box, with shipping included. Every rigid sign comes with the right hidden 3M mount for its surface, and the small formats peel, stand or slip into place. No drilling, no tools, and no complicated setup.

Pick counter signs, tabletop cards, or mirror stickers for the clubhouse, gym, package room, or pool deck. Plans include your first printed sign, and extras start at $10 whenever you want more.

2
Got a suggestion? Try me

CustomersResidents scan & speak up.

Members scan anonymously.

One scan opens a simple note, anonymous by default. About 10 seconds, no app, no login, no survey.

About 10 seconds, no app and no account. Type something in the box, it’s the real thing.

One scan opens a simple note, anonymous by default. About ten seconds, nothing to install. Try it above.

3

You read it in your inbox. Or ours.

Every note stays in the Knoted dashboard, where you can mark it done. Or get every note by email and never open the dashboard, switch to a Monday summary or no email anytime.

Notice the small print: every note names its sign.

The sign catches it. The software tells you where to look.

Apply for a 30-day pilot
QR code that opens the Knoted demo note page

Or try it the way they will.

Try what your members see.

Scan this with your phone, the way a customermemberclientmemberresident would. It opens the exact page a printed sign opens, in demo mode, and nothing is sent. Or open it in this tab.

The software

You get more than a sign.

The sign is what gets scanned. Everything after that, sorting notes by the sign they came from, your own categories, the Monday rollup, is the part you actually open every week.

Every note tells you where it came from.

Three notes about the locker room in a week is not three complaints, it is one job. The per-sign QR does the sorting for you.

Three notes about the changing room in a week is not three complaints, it is one job. The per-sign QR does the sorting for you.

Three notes about the restroom in a week is not three complaints, it is one job. The per-sign QR does the sorting for you.

Three notes about the mailroom in a week is not three complaints, it is one job. The per-sign QR does the sorting for you.

“Missing weight clips again.”

Weight floor sign · 12 min ago

“Bench needs wiping down.”

Locker room sign · 40 min ago

“Mats need restocking near the door.”

Studio floor sign · 12 min ago

“One locker door won’t latch.”

Changing room sign · 40 min ago

“Could use more sugar packets.”

Counter sign · 12 min ago

“Soap dispenser is empty.”

Restroom sign · 40 min ago

“Umbrella by the pool is broken.”

Pool area sign · 12 min ago

“Two lockers show full since Friday.”

Mailroom sign · 40 min ago

Your own categories.

CustomersClients tag their own note, up to 8 categories worded the way you use them, and you filter the inbox down to one problem at a time.

Members tag their own note, up to 8 categories worded the way you use them, and you filter the inbox down to one problem at a time.

Residents tag their own note, up to 8 categories worded the way you use them, and you filter the inbox down to one problem at a time.

Equipment Cleanliness Classes Staff
Cleanliness Service Wait time Staff
Maintenance Noise Amenities Safety

Filtered to Equipment: 3 notes

Filtered to Cleanliness: 3 notes

Filtered to Maintenance: 3 notes

Monday, in one email.

What came in, where it came from, what you closed. Read it with your coffee, walk the floor with a list.

8 notes this week

  • Weight floor sign3
  • Locker room sign2
  • Your main QR3
  • Studio floor sign3
  • Changing room sign2
  • Your main QR3
  • Counter sign3
  • Restroom sign2
  • Your main QR3
  • Pool area sign3
  • Mailroom sign2
  • Your main QR3

5 marked done

Apply for a 30-day pilot

Real customer feedback

“Hey! I love taking class here it’s great!! But for the mat sculpt classes it would be awesome to have the music turned up a little and a little more energy! I find it harder to focus and lock in with calm lower music and calm vibes for sculpt classes specifically, but that’s just me haha thanks!”
Sent by a client at Eastern Shore Core, published with their permission

This is what “fine” was hiding.

Nothing was wrong. They just had an idea.

This client loves the studio. The note isn’t a complaint. It’s the kind of specific, usable thought that almost never gets said out loud, because nobody pulls an owner aside to talk about the music.

You already hear from the loud ones. Everyone else smiles, says it was great, and leaves. The typical consumer writes only four to six local-business reviews in a year, and the little things rarely make the cut.

Nothing was wrong. They liked the gym.

Liking your gym is not the same as telling you what they notice. Most everyday thoughts never become a review or a front-desk conversation.

This one didn’t disappear. One small note can surface something other members have quietly noticed too.

Those quiet observations come from the best source you have: people who already chose you and already pay you. Fix one thing and you don’t just help the person who wrote the note. You improve the visit for everyone who noticed the same thing and said nothing.

The people who already pay you usually know what would make more people pay you.

How it works

Catch the useful things people notice before they disappear.

Follow the full loop

A small thought becomes something you can actually improve.

Type what a customer might notice and send it through the demo. Nothing leaves this page.

1. We ship the sign
2. They scan and type
Got a suggestion?Anonymous by default
3. You receive the thought
Knoted inboxWaiting
Private suggestion

A customer note will appear here after you send it.

Counter sign · Anonymous

Apply for a 30-day pilot
Catch it in the moment

Put the invitation where the thought happens.

These are not generic QR codes. They are a quiet opening at the exact moment someone notices something worth improving.

Knoted suggestion decal on a mirror
Mirror decalThe mirror catches changing-room thoughts.
Knoted sign on gym equipment
Floor signThe floor sign catches equipment thoughts.
Knoted tabletop suggestion sign
Counter signThe counter catches everything else.
Apply for a 30-day pilot
And sometimes the little thing isn’t so little.

Better in your inbox than on Google.

Most customers will review you once, at most, and usually only when something was extreme. Everything else they notice over years of visits has nowhere to go.

A review

  • Once per customer, if ever
  • Only when it went great or went wrong
  • Public, permanent, written for strangers

A Knoted note

  • Any visit, as many times as they like
  • Any thought, even “turn the music up”
  • Private, straight to you

A review is a verdict, delivered once. A sign in your space is an open line for as long as they’re your customer.

And when something is genuinely wrong, they can tell you before they tell everyone else.

Hear it while you can still do something about it.

Apply for a 30-day pilot

Start hearing what clients don’t say

$29 today

$29/month after your first month. Cancel anytime.

  • Your first month
  • 2 custom Knoted signs
  • Unlimited suggestions
  • Dashboard + email notifications
  • Unlimited digital sign locations
Apply for a 30-day pilot

No card. If it doesn’t earn its keep, walk away.

The 30 days start the day the box arrives and you activate. After that it is $29/mo.

Pricing

$29/mo for your whole business, however many signs you put up.

One useful suggestion can pay for it. $29 today covers your first month and your starter kit: one printed sign, and your next charge is a month after the box arrives and you activate. See the signs in action.

One useful suggestion can pay for it. $29 today covers your first month and your starter kit: one printed sign, and your next charge is a month after the box arrives and you activate. See the signs in action.

$29 today covers your first month and your starter kit: one printed sign, and your next charge is a month after the box arrives and you activate. If a membership at your studio runs $150 a month, one saved member pays for Knoted twice over.

$29 today covers your first month and your starter kit: one printed sign, and your next charge is a month after the box arrives and you activate. One member who stays another month can cover Knoted.

One plan, priced per community, because a community is a handful of amenity spaces and each one gets its own sign, its own notes and its own line in the report. We build your sign pack from your list of spaces, print it and ship it with onboarding, and every sign type is pictured below.

$29 today. Your first month and your printed sign Your month starts when the box arrives and you activate. Then:
$29/mo
2 months free Pay yearly: $290 That is $24.17 a month, and one decision instead of twelve.

One location, as many signs around it as you want. Extra signs are $10 to $30 one time each by size, shipping included.

One small business location, with as many signs around it as you want. The price never changes with the number of signs. Your first printed sign is included, any format up to a 5 × 7 rigid sign, and more are in stock from $10 one time each.

Your studio, as many signs around it as you want. Extra signs are $10 to $30 one time each by size, shipping included.

Your gym, as many signs around it as you want. Extra signs are $10 to $30 one time each by size, shipping included.

  • Your printed sign, included
    Any format up to 5 × 7, printed with your own QR, and extra studiogym signs are $10 to $30 each in the same box
  • Unlimited private suggestions
  • An email the moment a note comes in, or a Monday summary sorted by sign, or nothing at all
  • Your studiogym dashboard, updating live
  • Every note is tagged with the sign it came from, so a problem area shows itself
  • As many extra signs as you want, $10 to $30 each by size, shipping included
  • Month-to-month or yearly. Cancel anytime
  • 30-day money-back guarantee, no questions asked
  • As many signs as your space needs, at the same monthly price
  • Your printed sign included, extra signs $10 to $30 one time each by size, shipping included
  • Your suggestion inbox, updating live
  • An email the moment a note comes in, if you want one
  • A Monday summary instead, or no email at all. Your call
  • Every note tells you which sign it came from
  • Your own categories, up to 8: customersmembersclientsmembersresidents tag their note, you filter by it
  • Reply to customersmembersclientsmembersresidents who leave an email
Apply for a 30-day pilot

30-day pilot, no card to apply.

30 days. If it doesn’t earn its keep, walk away. No card to apply.

Apartment communitiesFounding rate · first ten

Knoted for Communities

$249$149/mo per community

The first ten communities lock $149/mo per community for as long as they stay subscribed. $249/mo per community after that. It’s the trade for piloting something new.

For apartment, HOA and student housing communities. One price per community, however many amenity spaces it has.

Live today

  • Everything in Knoted, for every amenity space
  • Every note tagged to the space it came from
  • Amenity sign pack included: signs for up to 10 amenity spaces, extras $30 each
  • Your suggestion inbox, updating live
  • An email the moment a note comes in
  • A weekly digest of what residents said
  • Your own categories, up to 8: residents tag their note, you filter by it
  • Reply to residents who leave an email

Built with your pilot

  • Team access, so the office and maintenance each get their own login
  • Per-space routing, so a pool note reaches whoever fixes the pool
  • A monthly community report, a roll-up across communities, and CSV export
Start your pilot → Get one-pager

Billed per community, by card at checkout or by invoice if that fits your process better. The rate above is the rate. The founding rate is locked for as long as you stay subscribed. 60-day money-back guarantee from the day your signs arrive.

Knoted is live in cafes, gyms, and salons today. Apartment communities are the pilot, and that’s what the founding rate is for.

Pick your signs before you pay, or order more from your dashboard anytime after you activate.

Pick your signs before you pay, or order more from your dashboard anytime after you activate.

Need more signs for a space the pack doesn’t cover? Extras are $30 each, one time, ordered from your dashboard anytime.

More than one location, or a portfolio of apartment communities? Email us and we’ll get you set up.

Running a portfolio of communities? Tell us how many and we’ll quote the whole thing.

30 days, no questions asked.

No questions asked. Try Knoted for 3060 days from the day your signs arrive. If it isn’t working for your businesscommunity, say so and we refund everything. Knoted for Communities carries 60 days on exactly the same terms, timed to the day-60 pilot review.

  • 3060 days from sign delivery
  • Full refund, extra signs included
  • No questions asked
  • You keep the sign, nothing to send back

Before you decide, the questions everyone asks

Couldn’t I just do this with a free QR code and a Google Form?

Yes, a free QR code and a Google Form could take notes. What they won’t do: email you the moment one lands, tell you which sign it came from, or arrive printed and ready for the wall.

Is customermemberresident feedback really anonymous?

Yes. Notes are anonymous by default. No account, no name, no tracking. CustomersMembersResidents can optionally leave an email if they'd like a follow-up, but it's never required.

Will customersmembersresidents actually use it?

Knoted is new and we won’t invent a usage number. What we can show you is the entire ask: the note box in step two of this page is exactly what your customers get, so try it and time yourself. No app, no account, no name, about ten seconds with the camera they’re already holding. Placement does the rest: a sign next to the thing people notice catches them at the moment they have something to say. Every sign carries its own QR code, so you can see which spots talk and move any sign that sits quiet. And if it sits dead for a month anyway, say so and every dollar comes back.

We won’t invent a usage number for you. What we can show you is the entire ask: the note box in step two of this page is exactly what your members get, so try it and time yourself. No app, no account, no name, about ten seconds with the camera they’re already holding. Placement does the rest: a sign next to the thing people notice catches them at the moment they have something to say. Every sign carries its own QR code, so you can see which spots talk and move any sign that sits quiet. And if it sits dead for a month anyway, say so and every dollar comes back.

Knoted is new and we won’t invent a usage number. What we can show you is the entire ask: the note box in step two of this page is exactly what a resident sees, so try it and time yourself. No app, no account, no name, about ten seconds with the phone they’re already holding. Placement does the rest: the sign in the package room catches the resident standing at the jammed locker, which is a report a portal ticket was never going to get. Every sign carries its own QR code, so you see which spaces talk and can move any sign that sits quiet. And the pilot carries a 60-day money-back guarantee from the day your signs arrive.

What do I physically receive?

Your printed sign, ready to put out the moment you open the box, with your QR code already applied. Every sign photo on this page is the actual product, and tapping one opens it full size. It comes with the $29 you pay today, any format up to 5 × 7, and extra signs are $10 to $30 one time each in the same box, shipping included however many you order. Your month starts the day the box arrives and you activate.

The amenity sign pack: printed signs for up to 10 amenity spaces, each carrying that space’s own QR code, already applied. We build the list with you at onboarding, print the pack, and ship it to your office. The sign photos on this page are the actual products, and tapping one opens it full size. Nothing to assemble and nothing that drills or screws into a wall: each rigid sign arrives with the right hidden 3M mount for its surface. Extra signs are $30 each from your dashboard, printed and shipped the same way.

How fast do I get my sign?

Signs are printed and in stock, so yours gets picked and posted rather than waiting on a print run. We apply your QR code by hand, scan every sign before it ships so a dead code never reaches a wall, and send it with tracking. Most orders go out within a couple of business days and are in your hands within the week. Your dashboard opens when the box arrives and you follow the activation card inside it.

Will this flood my inbox?

You choose. New accounts start with both emails on, one the moment a note arrives, and a Monday summary of the week, and either can be switched off in settings. Turn both off and we send nothing at all; every note still lands in your dashboard. Alerts can also go to a different address than the one you log in with, so they reach whoever is actually handling them.

Apply for a 30-day pilot
Made for the surface

Pick the mount that fits the spot.

Every placement gets a mount matched to its surface and environment, centered behind the sign with every edge out of sight.

Smooth indoor walls

Painted walls, finished wood, tile, glass, and nonmagnetic equipment use hidden 3M Command Picture Hanging Strips. The rigid sign lifts off and clicks back on.

Bathrooms & locker rooms

Humid rooms get water-resistant 3M Command Bath Picture Hanging Strips instead of the standard indoor version, still centered and hidden behind the sign.

Outdoor amenity spaces

Pool and pet-station signs use hidden, weather-rated 3M Dual Lock. It handles outdoor exposure and lets the sign snap off when it needs to come down.

Some surfaces need a different spot. Textured walls, brick, wallpaper, fabric, curved tubing, and rubber-coated equipment need a different placement or a customer-approved mount. Keep every sign clear of cables, adjustment holes, and moving parts.

What you’ll actually hear

The little things members notice but rarely tell you.

“Could we get another 6pm reformer class? It’s the only one that fits after work and it’s always full.”
Front desk sign
“The strap on reformer #4 is starting to fray.”
Studio wall sign
“The studio gets really warm during afternoon classes.”
Mirror decal
“Would love somewhere to hang bags besides the floor.”
Changing room sign
“The showers run cold by about 7am on weekdays.”
Locker room sign
“Cable attachment on the second lat pulldown is starting to fray.”
Weight floor sign
“Any chance of a fan on the turf side? It gets rough in the afternoon.”
Gym floor sign
“The wipe dispenser by the free weights is empty more often than not.”
Mirror decal

Examples, not real member notes. Nothing anyone writes to you is ever published anywhere, it goes to your inbox and no further.

Why members use it

Nothing to download. Nothing to sign into.

  • Anonymous by default
  • About 10 seconds
  • No app
  • No account
  • No survey

A member can leave an email if they want you to write back. Most won’t, and it’s never asked for.

What actually goes on the wall

Built for real studios, not dashboards.

Built for real gyms, not dashboards.

Knoted is a physical thing you install, and the software is the part that makes it work. Here is what turns up in the box.

Knoted QR suggestion sign reading Equipment issue or idea, mounted on the wall of a pilates studio beside a row of reformers
Studio wall sign8 × 10 in, rigid, with a hidden 3M Command mount centered on the back. Lifts off clean and clicks back on.
Compact Knoted QR decal reading Quick suggestion, stuck to the mirror of a pilates studio mat room
Mirror decal3 × 4.5 in vinyl. Peels and sticks to glass or a mirror, no tools and nothing to mount.
Knoted QR suggestion sign mounted flush on steel gym equipment in a free-weights area
Gym floor sign8 × 10 in, rigid, with hidden 3M Command strips centered on the back. Big enough to read from across the floor, and it lifts off clean.
Compact Knoted QR decal stuck to a gym locker room mirror
Mirror decal3 × 4.5 in vinyl. Peels and sticks to glass or a mirror, no tools and nothing to mount.
  • Your studio’s QR code is printed on before it ships, nothing to apply
  • Your gym’s QR code is printed on before it ships, nothing to apply
  • Every sign carries its own code, so a note tells you which one it came from
  • Nothing drills, screws or damages a wall or a mirror
  • Nothing drills, screws or damages a wall, a mirror or a machine
  • Printed, packed and shipped by hand from Long Island, New York
What you receive

Printed things, made for real rooms.

These are the formats and the materials, photographed at real size in real rooms. Every one arrives printed, with your own QR code already applied, ready to stand or stick. Nothing drills or screws into a wall: rigid signs come with a hidden 3M mount matched to the surface, and the counter sign stands on its own. One of these comes with the $29 you pay today, any format up to 5 × 7, and extra signs are $10 to $30 one time each depending on size, with shipping included whatever you order. Every card carries its size so you can measure the spot before it ships. Tap any photo to look closer.

This is what arrives: your pack includes signs for up to 10 amenity spaces, each printed with that space’s own QR code. Extras are $30 each, and every card carries its size so you can measure the wall before it ships. Tap any photo to look closer.

QR suggestion sign at a cafe register counter

Counter sign

Quick suggestions at the register or front desk.

5 × 7 in Stand included
Tabletop QR feedback card on a restaurant table

Tabletop card

For cafes, restaurants, lounges, and seating areas.

4 × 6 in Knoted design + your QR Folds into its own stand
QR suggestion card presented with the bill at a restaurant

Bill insert

A quiet note before guests head out.

3.5 × 5.5 in Knoted design + your QR Slips into the bill folder
Bathroom QR sign for reporting supplies and maintenance issues

Bathroom sign

Quiet flags for supplies, cleanliness, and maintenance.

5 × 7 in Command strips pre‑applied
Compact QR sticker on a restroom mirror

Mirror sticker

A compact prompt right where people look.

3 × 4.5 in Knoted design + your QR Peel-and-stick
QR suggestion sign mounted flush on steel equipment in a gym free-weights area

Gym area sign

Weight floor, cardio, locker rooms. Big enough to read across the room.

8 × 10 in Command strips pre‑applied
Knoted QR suggestion sign reading Equipment issue or idea, mounted on the wall of a pilates studio beside a row of reformers

Gym area sign

Reformer rows, changing rooms, shared spaces.

8 × 10 in Command strips pre‑applied
Knoted QR sign on a clubroom wall for reporting messes or broken items

Clubroom sign

Residents report messes, broken items, or anything missing.

8 × 10 in Command strips pre‑applied
Knoted QR sign at an apartment pool for reporting cleanliness or broken furniture

Pool sign

Cleanliness, furniture, and anything off at the pool.

8 × 10 in Weather‑rated snap‑on mount
Knoted QR sign in a package room for reporting jammed lockers or messes

Package room sign

Jammed lockers, messes, and anything not working.

8 × 10 in Command strips pre‑applied
Knoted QR sign in an apartment workspace for reporting wifi trouble or broken equipment

Workspace sign

Wifi trouble, noise, and anything that needs fixing.

8 × 10 in Command strips pre‑applied
Knoted QR sign at an apartment pet station for reporting empty bag dispensers

Pet station sign

Empty bag dispensers, broken gates, and anything at the dog run.

8 × 10 in Weather‑rated snap‑on mount

Built for the places people actually notice things.

Cafes & restaurants

Seating, comfort, service, pickup flow, and small menu ideas.

Salons & barbershops

Wait times, comfort, cleanliness, and the overall visit.

Gyms & studios

Broken equipment, locker rooms, cleanliness, and layout.

Apartments & property

Residents flag fixes in shared spaces before they escalate.

Anywhere people notice things works too: retail, kiosks, offices. These four are just where Knoted lives today.

The feedback customersmembersclientsmembers won’t put in a review.

Not just complaints, and not just from the few who post. The same sign carries what nobody writes a review about: the class time that would fill, the thing you should add.

The feedback residents won’t put in a survey.

Not once a year, and not only when something is broken. The same sign carries what a resident would never open a work order for: the courtyard light that stays out, the gym equipment that’s worn, the amenity hours that don’t fit their schedule.

A Google review is public, permanent, and written after they have gone.

A survey email lands days later, once they have already decided.

Asking in person only reaches the ones comfortable saying it out loud.

A sign on the wall gets you everyone else: anonymous, about ten seconds, and every note tells you which sign it came from, while you can still fix it.

The annual survey asks once a year, by which time they have decided.

A work order covers what is broken, not the hours or the worn equipment.

An online review arrives in public, usually after the notice to vacate.

A sign in each amenity space gets you the rest: anonymous, about ten seconds, and every note tells you which space it came from, while the renewal is still open.

FAQ

Fair questions.

Couldn’t I just do this with a free QR code and a Google Form?

Yes, a free QR code and a Google Form could take notes. What they won’t do: email you the moment one lands, tell you which sign it came from, or arrive printed and ready for the wall.

Is customermemberresident feedback really anonymous?

Yes. Notes are anonymous by default. No account, no name, no tracking. CustomersMembersResidents can optionally leave an email if they'd like a follow-up, but it's never required.

Is this just a complaint box?

No. The sign asks for suggestions, not grievances, and what that invites is ideas: the seat that needs shade, the class time that would fill, the drink you should add. Complaints are welcome too, and better a private note than a public review. But the real prize is that the people who already pay you usually know what would make more people pay you.

It’s anonymous. Can someone abuse that?

Someone could type something dumb, sure. It lands in your inbox, only you see it, and you delete it and move on. Nothing a customermemberresident writes is ever published anywhere, so a crank has no audience.

Do customersmembersresidents need to download an app?

No. Scanning the QR code opens a simple web page where they type a quick note and hit send. No app, no login, no survey. It takes about 10 seconds.

Will customersmembersresidents actually use it?

Knoted is new and we won’t invent a usage number. What we can show you is the entire ask: the note box in step two of this page is exactly what your customers get, so try it and time yourself. No app, no account, no name, about ten seconds with the camera they’re already holding. Placement does the rest: a sign next to the thing people notice catches them at the moment they have something to say. Every sign carries its own QR code, so you can see which spots talk and move any sign that sits quiet. And if it sits dead for a month anyway, say so and every dollar comes back.

We won’t invent a usage number for you. What we can show you is the entire ask: the note box in step two of this page is exactly what your members get, so try it and time yourself. No app, no account, no name, about ten seconds with the camera they’re already holding. Placement does the rest: a sign next to the thing people notice catches them at the moment they have something to say. Every sign carries its own QR code, so you can see which spots talk and move any sign that sits quiet. And if it sits dead for a month anyway, say so and every dollar comes back.

Knoted is new and we won’t invent a usage number. What we can show you is the entire ask: the note box in step two of this page is exactly what a resident sees, so try it and time yourself. No app, no account, no name, about ten seconds with the phone they’re already holding. Placement does the rest: the sign in the package room catches the resident standing at the jammed locker, which is a report a portal ticket was never going to get. Every sign carries its own QR code, so you see which spaces talk and can move any sign that sits quiet. And the pilot carries a 60-day money-back guarantee from the day your signs arrive.

What happens after I order?

You pick your signs and pay $29, which covers your first month and the sign in your starter kit, with any extras at $10 to $30 each in the same box. We apply your QR code, hand-check every one, and post them within a couple of business days. The box carries an activation card, and following it is what opens your dashboard and starts your month, at the point your studio is actually ready to collect notes.

You pick your signs and pay $29, which covers your first month and the sign in your starter kit, with any extras at $10 to $30 each in the same box. We apply your QR code, hand-check every one, and post them within a couple of business days. The box carries an activation card, and following it is what opens your dashboard and starts your month, at the point your gym is actually ready to collect notes.

What do I physically receive?

Your printed sign, ready to put out the moment you open the box, with your QR code already applied. Every sign photo on this page is the actual product, and tapping one opens it full size. It comes with the $29 you pay today, any format up to 5 × 7, and extra signs are $10 to $30 one time each in the same box, shipping included however many you order. Your month starts the day the box arrives and you activate.

The amenity sign pack: printed signs for up to 10 amenity spaces, each carrying that space’s own QR code, already applied. We build the list with you at onboarding, print the pack, and ship it to your office. The sign photos on this page are the actual products, and tapping one opens it full size. Nothing to assemble and nothing that drills or screws into a wall: each rigid sign arrives with the right hidden 3M mount for its surface. Extra signs are $30 each from your dashboard, printed and shipped the same way.

How fast do I get my sign?

Signs are printed and in stock, so yours gets picked and posted rather than waiting on a print run. We apply your QR code by hand, scan every sign before it ships so a dead code never reaches a wall, and send it with tracking. Most orders go out within a couple of business days and are in your hands within the week. Your dashboard opens when the box arrives and you follow the activation card inside it.

Do I need to install anything?

No assembly, no tools, and nothing to set up. Every sign arrives printed with your business's QR code already applied, ready to hang. Smooth indoor walls use hidden 3M Command Picture Hanging Strips, humid rooms use the water-resistant Bath version, and outdoor signs use hidden weather-rated 3M Dual Lock. Nothing gets drilled into your walls. Rough surfaces such as brick and textured walls need a smooth alternate placement or a customer-approved mount. If a sign ever wears out, replacements are priced like any extra, $10 to $30 depending on size, and we ship the new one the same way.

No assembly, no tools, and nothing to set up. Every sign arrives printed with your community's QR code already applied. The tabletop card folds into its own stand, the bill insert slips into your bill folder, and the mirror sticker peels and sticks. Smooth indoor walls and nonmagnetic equipment use hidden 3M Command Picture Hanging Strips, humid rooms use the water-resistant Bath version, and outdoor signs use hidden weather-rated 3M Dual Lock. Nothing gets drilled into your walls. Rough surfaces such as brick and textured walls need a smooth alternate placement or a customer-approved mount. If a sign ever wears out, replacements are priced like any extra, from $10, and we ship the new one the same way.

Will this flood my inbox?

You choose, and you can change it whenever you like. New accounts start with both emails switched on: one the moment a note arrives, so nothing sits unseen, and a Monday summary of the week's notes. Either can be turned off on its own in settings, and if you turn both off we send nothing at all. Every note still lands in your dashboard, which is where they all collect either way. Alerts can also be pointed at a different address than the one you log in with, so they go to whoever is actually handling them rather than to you.

How do I get started?

Apply for a 30-day pilot, no card. I'll set you up with a printed sign and your dashboard; if it doesn't earn its keep, walk away. After 30 days it's $29/mo from the day the box arrives.

Tell us about your community and we'll send a quote, then invoice you: there is no checkout to click through. We set up your dashboard and QR codes with onboarding, and print and ship your amenity sign pack after setup.

Can I pay yearly?

Yes. Knoted is $290/yr, which is two months free compared with twelve months at $29. It renews once a year, and you can cancel renewal anytime. The same 30-day money-back guarantee applies; after that, cancelling stops the next renewal and access continues through the year you paid for.

Can I cancel anytime?

Yes. Plans are month-to-month, or year-to-year when you choose annual billing. Cancel from your billing settings whenever you like and you'll keep access through the end of the period you paid for. No contracts, no lock-in.

Is there a free trial?

No. There is a 30-day pilot you apply for, no card. If it earns its keep it is $29/mo. If not, walk away.

No, and none is needed. Knoted for Communities is invoiced after a quote rather than run through checkout, so there is nothing to sign up for on trial. The 60-day money-back guarantee is the trial: if it isn’t working, say so within 60 days of your signs arriving and we refund everything.

Why would I pay for customer suggestions?

Because the people already paying you are usually the best source of information about what would make the experience better. Without an easy way to hear from them, most of those observations simply disappear and you’re left guessing.

What does it cost?

$29 today, and it covers two things at once: your first month and your starter kit, one sign in our design with your own QR, any format up to 5 × 7. Extra signs are $10 to $30 one time each depending on size, in the same box, shipping included and sales tax added at checkout. Your month starts the day the box arrives and you activate, and your next charge is a month after that: $29/mo, however many signs you put up. Month-to-month, cancel whenever you like, and a 30-day no-questions-asked refund from the day your box arrives.

What does it cost?

$29 today, and it covers two things at once: your first month and your starter kit, one sign in our design with your own QR, any format up to 5 × 7. Extra signs are $10 to $30 one time each depending on size, in the same box, shipping included and sales tax added at checkout. Your month starts the day the box arrives and you activate, and your next charge is a month after that: $29/mo for your gym, however many signs you put up. Month-to-month, cancel whenever you like, and a 30-day no-questions-asked refund from the day your box arrives.

What does it cost?

$29 today, and it covers two things at once: your first month and your starter kit, one sign in our design with your own QR, any format up to 5 × 7. Extra signs are $10 to $30 one time each depending on size, in the same box, shipping included and sales tax added at checkout. Your month starts the day the box arrives and you activate, and your next charge is a month after that: $29/mo for your studio, however many signs you put up. Month-to-month, cancel whenever you like, and a 30-day no-questions-asked refund from the day your box arrives.

What's the founding rate for communities?

The first ten communities to come on get Knoted for Communities at $149/mo per community instead of $249/mo, and that price is locked for as long as the community stays continuously subscribed. It never steps up. The price is per community however many amenity spaces it has, and the amenity sign pack is printed and shipped with your onboarding either way. Communities are billed per community and invoiced after a quote rather than through checkout, so there is no card to enter. The 60-day money-back guarantee runs from the day your signs arrive, and cancelling ends the founding rate with the subscription. Once the ten spots are taken, it’s $249/mo per community for everyone after. Why does it exist? The first communities are piloting something without a track record, and a locked lower price is the honest trade for that.

What if it doesn't work for my businessgymstudiocommunity?

Then you shouldn't pay for it. Both plans have a no-questions-asked guarantee: say so within 30 days of your box arriving and we'll refund everything you paid, the $29 and any extra signs. No forms, no phone call, no convincing us, and the printed signs are yours to keep.

Then you shouldn't pay for it. Your plan has a no-questions-asked guarantee: say so within 30 days of your box arriving and we'll refund everything you paid, the $29 and any extra signs. No forms, no phone call, no convincing us, and the printed signs are yours to keep.

Then you shouldn't pay for it. Knoted for Communities has a no-questions-asked guarantee: say so within 60 days of your signs arriving and we'll refund everything, your plan and any extra signs. No forms, no phone call, no convincing us, and the printed signs are yours to keep.

How is Knoted different from Google reviews or survey tools?

Reviews are public and after the fact. Surveys feel like homework and arrive days later by email. Knoted captures feedback privately, in the moment, while the customerresident is still in your space, so you can fix it before it becomes a review. Knoted never posts anything publicly and doesn't touch your Google listing. It's a private channel you own.

Is feedback anonymous?

Yes, by default.

Do clients need an app?

No.

How are the signs installed?

Adhesive mounting. No drilling or tools.

Can I add more signs?

Yes.

Can I tell where a suggestion came from?

Yes. Every sign has its own location.

What if no one uses it?

30-day guarantee.

Can I cancel anytime?

Yes.

Apply for a 30-day pilot
Christian, founder of Knoted

I’m Christian. I build Knoted from Long Island, New York, and for now I print, pack, and ship every sign myself.

Knoted exists because of a suggestion box in a cafe near me. I had an idea I genuinely wanted to leave them: the window seats get blasted by afternoon sun, and blinds would fix it. But there was no paper by the box, everyone was busy, and saying it to someone’s face felt strange. So I left, and they never heard it. I keep thinking about how many times a day that happens in every business.

Every support email lands in my own inbox, and I usually answer the same day.

Knoted is new, and I won’t pretend otherwise. What I can offer is the guarantee, and me: if it doesn’t earn its keep, the risk is mine, not yours, and I’d genuinely rather refund you and hear why.

What I can offer is the guarantee, and me: if it doesn’t earn its keep, the risk is mine, not yours, and I’d genuinely rather refund you and hear why.

Christian, founder of Knoted · hello@knoted.app

Apply for a 30-day pilot
Get started

Start hearing what your customersclientsresidents won’t say out loud.

Start hearing what members won’t say.

Apply for a 30-day pilot, no card. I'll set you up with your printed sign; if it earns its keep, $29/mo starts the day the box arrives.

Apply for a 30-day pilot for your gym, no card. Your printed sign comes with your own QR code; if it earns its keep, $29/mo for your whole gym starts when the box arrives.

Month-to-month, cancel whenever you like.

Apply for a 30-day pilot for your studio, no card. Your printed sign comes with your own QR code; if it earns its keep, $29/mo for your whole studio starts when the box arrives.

Month-to-month, cancel whenever you like.

Pilot pricing is $149/mo per community, flat, with the sign pack included. Set up your community and pick your amenity spaces now; the signs go to print as soon as you’re live.

Apply for a 30-day pilot See pricing
Anonymous by default Starter kit included Starter kit included Starter kit included Your amenity sign pack included Shipping included, every order No drilling. Installs in minutes No drilling. Installs in minutes One price, however many spaces ($30 one time each) Anonymous by default Anonymous by default
Apartment communities Not ready to start today?

Bring Knoted to your community.

Get the gym launch-rate details in your inbox.

Tell us where to send it and the one-pager lands in your inbox right away: pricing, terms, and what is built today, in a form you can forward to whoever approves it. A real reply follows within one business day.

Prefer to look it over first? Tell us about your gym and we’ll email the launch-rate details and a link to get started when you’re ready.

Knoted QR sign in an apartment package room
Knoted QR sign at an apartment pool deck
Knoted QR sign on a clubroom wall

What arrives

A printed sign for each amenity space you list, up to 10 included: pool, fitness center, package room, clubroom, pet station. Each sign carries that space’s own QR code, already applied. We build the list with you at onboarding, print the pack, and ship it to your office. Need more than ten? Extras are $30 each. Nothing to assemble, nothing that damages a wall, and the photos here are the actual products. Tap one to look closer.

Will residents actually use it?

Knoted is new and we won’t invent a usage number. What we can show you is the entire ask: the note box in step two above is exactly what a resident sees, so try it and time yourself. No app, no account, no name. The sign in the package room catches the resident standing at the jammed locker, which is a report a portal ticket was never going to get. And because every sign has its own QR code, you see which spaces talk and can move any sign that sits quiet.

Ready now? Get started →

Add details so we can quote faster optional

It carries the pricing, the terms, and what is built today, in a form you can forward to whoever approves it. Founding rate is $149/mo per community for the first ten, instead of $249/mo per community, locked for as long as you stay subscribed. No card, and asking costs you nothing.

$29 today covers your first month and your starter kit: one printed sign, with extra signs at $10 to $30 one time each in the same box. Your month starts the day the box arrives and you activate, and your next charge is a month after that, $29/mo for your gym. Every plan carries a 30-day money-back guarantee from the day your box arrives.

Prefer email? Write to hello@knoted.app.